FAQs

Depending on the model, devices can be powered by long-life lithium batteries, external DC power (typically 12–24 V), or optional solar power solutions for outdoor installations where mains power is unavailable.

Yes. Data from Synetica devices can be viewed using Synetica’s enVision IoT platform or integrated into third-party IoT platforms and building management systems that support LoRaWAN sensor data.

Yes. All enLink devices include a built-in USB interface that allows users to view live readings, check device status and configure settings locally using a standard terminal application, without requiring cloud connectivity.

Synetica devices use LoRaWAN®, a long-range, low-power wireless technology capable of covering many kilometres in open environments while maintaining excellent indoor penetration. This makes the devices ideal for large buildings and distributed estates.

Synetica devices continuously monitor indoor and outdoor air quality parameters such as particulate matter (PM₁, PM₂.₅, PM₁₀), volatile organic compounds (VOCs), carbon dioxide (CO₂), humidity and temperature. These factors are widely recognised as contributors to allergy symptoms, respiratory irritation and reduced comfort. Our air quality and environmental monitoring devices provide real-time data to enable facilities and building managers to identify poor air quality conditions and take proactive action, such as increasing ventilation or adjusting HVAC systems, to create healthier environments.

Synetica uses high-quality digital and optical sensors selected for long-term stability and precision. Many models incorporate MCERTS-certified particulate matter sensors, ensuring reliable and repeatable measurements suitable for professional, commercial and compliance-driven environments. This level of accuracy allows the data to be confidently used for operational decisions, reporting and wellbeing initiatives.

Sensor lifespan varies by measurement type, but Synetica prioritises technologies with extended operating life and minimal drift. Optical CO₂ and oxygen sensors, for example, typically last many years and significantly outlive traditional electrochemical sensors. This reduces the need for replacement and lowers long-term maintenance costs.

Synetica devices are designed for simple installation and do not require specialist cabling or network infrastructure. Installation guidance and documentation are provided, and devices can be supplied pre-configured to reduce on-site setup time. For complex deployments, Synetica works closely with system integrators and partners.

Synetica devices are designed for long-term deployment. Battery-powered models typically operate for multiple years depending on configuration and transmit interval, while externally powered devices can run continuously. The robust design makes them suitable for permanent installations in smart buildings, campuses, large-scale infrastructure projects and industrial sites.

All Synetica devices are designed and manufactured in the United Kingdom, ensuring high quality standards, product consistency and compliance with international regulations. Click here to read more about us on the 'Made In Britain' website.

No, these are to be paid by the recipients account. Please contact Synetica sales for detailed shipping cost terms.

Invoices to companies outside of the UK are on a pro-forma basis. For UK registered businesses, 30 day payment terms apply. Please contact Synetica directly for specific commercial arrangements.

All Synetica devices are supplied with a manufacturer’s warranty. Warranty terms and durations vary by product model and are available on request. Please refer to product documentation or contact Synetica sales for full details.

Many Synetica air quality monitors are designed to meet the measurement ranges and accuracy requirements of the WELL™ Building Standard and RESET® frameworks, helping organisations support healthier buildings and demonstrate compliance. For detailed product information, please refer to the relevant product brochure or contact Synetica directly.

Yes. Devices can be pre-provisioned with LoRaWAN credentials such as AppEUI and AppKey before shipping. This allows devices to automatically connect to the network as soon as they are powered on and within gateway range, simplifying large-scale rollouts.

Transmit intervals are fully configurable and can be tailored to suit the application. Generally this is 30 minutes as standard but 15 minute interval readings can be enabled on request.

Data can be sent more frequently where higher resolution is required, or at longer intervals to maximise battery life. Configuration depends on LoRaWAN settings and deployment requirements, allowing customers to balance data frequency with power consumption. Settings can be adjusted locally or remotely as needed.

There is no universally published minimum order value. Requirements may vary depending on product and region.

Synetica sells both directly and through authorised distributors and partners, depending on location and project requirements.

Distributor information is available by contacting Synetica directly through the website.

Devices are available in regional LoRaWAN frequency variants including EU868MHz, US915MHz, AU915MHz, allowing deployment worldwide.

Most devices use factory-calibrated digital sensors with very low drift. Some gas and CO₂ sensors include automatic background calibration routines to maintain accuracy over time. As a result, routine manual recalibration is minimal or not required in typical deployments.